Complaints/Content Removal Policy

At Ponsly.com, we take content complaints seriously. We strive to maintain a safe, lawful, and respectful environment for all Users, Creators, and Fans. If you encounter content that you believe violates our Terms of Service, Community Guidelines, or any applicable laws, please follow this Complaints/Content Removal Policy to notify us. We will take appropriate action based on our review of the complaint.

Reporting Inappropriate Content

If you believe that content posted on Ponsly.com is illegal, violates your rights, or breaches our Terms of Service, you may submit a formal complaint to have the content reviewed and potentially removed. Complaints can be filed under the following circumstances:

• Copyright infringement
• Intellectual property violations
• Content that is defamatory, abusive, or harassing
• Content that promotes illegal activity or violates any applicable law
• Non-consensual distribution of intimate images
• Violation of privacy or identity theft
• Content depicting minors or illegal material

How to File a Complaint

If you wish to file a complaint or request the removal of specific content, please send an email to contact@ponsly.com with the following details:

• Your full name and contact information (email address)
• The URL or detailed description of the content in question
• Reason for the complaint and specific issue with the content
• Any supporting evidence or documentation (for example, proof of copyright ownership)
• If you are filing on behalf of someone else, provide evidence of your authorization to act on their behalf

Please ensure that the information you provide is accurate, as submitting false or misleading complaints can result in suspension or termination of your account.

Report Button and Contact/Report Page

To make the complaint process as easy and efficient as possible, Ponsly.com provides a **Report** button next to every post and profile on the platform. Users can click the **Report** button to submit a complaint directly to our review team. When using this feature, you will be asked to select a reason for the complaint and provide any relevant details.

Additionally, complaints can be submitted through the **Contact Page** or the **Report Page** on Ponsly.com, where you can directly address your concerns. All submitted complaints will be reviewed promptly by our team.

Review and Response Process

Once we receive your complaint, we will review the reported content in line with our Terms of Service, Community Guidelines, and any applicable laws. Our review process includes the following steps:

• Initial review: We will assess the validity of your complaint and whether the content potentially violates our policies or legal standards.
• Content assessment: Depending on the nature of the complaint, the content may be flagged and temporarily removed from public view while it is under review.
• Decision and action: If the content is found to violate our Terms of Service or applicable laws, we may remove the content, suspend the responsible user’s account, or take further action as appropriate.
• Notification: We will notify you via email of the outcome of our review. If the content is removed or action is taken, the user who posted the content will also be notified.

Urgent or Sensitive Complaints

If your complaint involves content that poses an immediate risk to safety (such as threats of violence or illegal activity), please indicate this in your complaint. We will prioritize urgent cases and take immediate action as necessary to protect users and comply with applicable laws.

If the content you are reporting involves a potential crime or violation of public safety, we may also notify law enforcement or other relevant authorities.

Appeals Process

If you disagree with the outcome of our review and the action taken (or not taken), you may file an appeal. To do so, please contact us at contact@ponsly.com with the subject line "Content Removal Appeal" and include any new information or arguments that support your appeal. We will re-evaluate the case and provide you with an updated decision.

False Complaints

We take all complaints seriously, but submitting false or misleading complaints will not be tolerated. If we determine that a complaint was made in bad faith, we may take action, including suspension or termination of the reporting user's account. Additionally, filing fraudulent complaints may result in legal consequences.

Contact Us

If you have any questions about this Complaints/Content Removal Policy or need assistance with filing a complaint, please contact us at contact@ponsly.com. We are committed to addressing all complaints as quickly and efficiently as possible.